Find out about our returns and exchanges process

How do I return or exchange a purchased item?
To learn more about our Returns Policy and to get the returns process started, please click here. For customers of our International Store, please click...
Thu, 25 Nov, 2021 at 4:15 PM
Can I return or exchange an item bought online to a Yellow Earth retail store?
Unfortunately, we don’t accept returns of a product bought online in-store. We do however accept exchanges of products purchased online at one of our retail...
Fri, 3 Jul, 2020 at 4:27 PM
I received a Yellow Earth product as a gift but they’re the wrong size. Can I exchange direct with Yellow Earth?
If the products were ordered directly from us, then we will be able to assist once we have the order details. If you do not have the Sales Order Number, it ...
Fri, 23 Jul, 2021 at 11:49 AM
I received my item but I think they are faulty, what should I do?
We’re committed to offering a premium quality range of products. If you believe the item you received is faulty, please contact our customer service team im...
Sat, 16 May, 2020 at 4:01 PM