Find out more about our ordering process

What happens if I order something and it’s out of stock?
We endeavour to keep an accurate stock level of all our products online, but occasionally an item may sell out within the day you may order. If an item orde...
Sat, 16 May, 2020 at 3:55 PM
How do I know if my order was placed successfully?
Once your order has been placed online, you will receive an email order confirmation with your order number. If you do not receive this email, please kindly...
Sat, 16 May, 2020 at 3:58 PM
How can I change my order once it has been placed?
Once an order has been placed, we usually cannot modify it in time before it is processed ready for dispatch. Therefore, it's important to double-check ...
Thu, 25 Nov, 2021 at 4:24 PM
I’m interested in wholesaling Yellow Earth products, who should I contact?
We have a dedicated team for Wholesales, please contact our office on +61 3 8635 1111 and ask to be directed to the Wholesales team.
Thu, 9 Sep, 2021 at 12:14 PM